Privacy Policy

GDPR Privacy Policy – Protection of Personal Data

It is important to Instrumentcenter Sweden AB that you feel confident about how we process your personal data. We have therefore developed this policy describing how Instrumentcenter Sweden AB (company registration no. 556230–4369) processes your personal data, what information we handle, why we collect it, and how we use it. The policy also outlines your rights.

This privacy policy applies only to customers of Instrumentcenter Sweden AB and users of our online services. If you apply for employment with Instrumentcenter Sweden AB, this policy does not apply.

^{Who is responsible for protecting your personal data?}
Instrumentcenter Sweden AB is the data controller for the personal data you provide to us and is responsible for protecting your personal data in accordance with applicable Swedish data protection legislation.

^{Where do we process your personal data?}
The personal data we collect from you is stored within the EU/EEA (European Economic Area), but may also be transferred to and processed in countries outside the EEA. Any such transfer of your personal data will be carried out in compliance with applicable legislation.

^{What types of personal data do we process?}
We collect personal data that you provide to us, for example when placing an order or contacting our customer service.
We may also process information that you have directly or indirectly shared with us in various ways, for example at a trade fair, when registering your contact details by completing a form on our website, or when contacting us through other channels such as telephone, visits, or demo bookings.
The personal data you provide may include contact details, date of birth, and payment information. We may also collect certain personal data from external sources, such as credit reference agencies.

^{What do we use your personal data for?}

• Creating and administering your account with Instrumentcenter
• Processing your orders via our online services
• Sending email and SMS notifications regarding delivery status
• Contacting you in case of delivery issues
• Responding when you contact us and informing you about new or updated services
• Sending marketing materials such as newsletters or product catalogues
• Administering your account, including credit assessments
• Conducting analyses to provide relevant marketing materials and information
• Sending surveys to give you the opportunity to influence our product range and services
• Testing and improving the systems that deliver our services
• Preventing improper use of our services
  
  

^{How long do we retain your information?}
We retain your personal data only for as long as necessary to fulfil the purposes specified above. This may include the time required to meet contractual obligations and legal retention requirements. We regularly review and delete personal data and take measures to ensure that all personal data is kept accurate and up to date.

^{What are your rights?}
You have the right to request information about the personal data we hold about you (free of charge once per calendar year).
If your information is incorrect, incomplete, or irrelevant, you may request that it be corrected or deleted.
We cannot delete your personal data where there is a legal requirement to retain it, for example under accounting regulations, or where there are other legitimate legal grounds for retaining the data, such as outstanding debts.
You may withdraw your consent to marketing at any time.
Contact us: e-mailing: info@instrumentcenter.se

^{With whom do we share personal data?}
Your personal data may be shared within the Tillquist Holding AB group of companies.
We never transfer, sell, or exchange your personal data to third parties for marketing purposes outside the Tillquist Holding AB group.
Information shared with third parties, such as shipping companies in connection with delivery of goods or debt collection agencies in connection with credit assessments, identity verification, and debt recovery, is used solely to provide the services mentioned above.

^{Information Security}
We continuously work to protect Instrumentcenter Sweden AB and our users from unauthorized access, unauthorized alterations, disclosure, or destruction of information we hold, including both personal data and other information.

This includes:
Regularly reviewing our data collection, storage, and processing practices to prevent unauthorized access
Restricting access to personal data to employees and system providers who need the information to process it on our behalf
Implementing technical and organizational measures to protect your data against loss, manipulation, and unauthorized access

^{About Cookies}
A cookie is a small text file that a website requests to store on a visitor’s computer. Cookies are used on many websites to provide access to various functions. The information in a cookie may be used to track a user’s browsing on websites that use the same cookie.

There are two types of cookies:
Persistent cookies are stored on your device for a longer period and have an expiration date. They are used, for example, to identify what is new since your last visit. Once the expiration date has passed, the cookie is automatically deleted when you return to the website that created it.
Session cookies do not have an expiration date. While you browse a website, they are temporarily stored in your device’s memory, for example to remember your language selection. Session cookies are not stored long-term and disappear when you close your browser.
Instrumentcenter.se uses cookies to measure traffic, monitor how visitors use the website, and to analyze and evaluate marketing activities. If you do not accept cookies, the website may not function as intended. You can adjust your computer settings to prevent automatic storage of cookies.

Third-Party Cookies
We use third-party cookies to collect aggregated statistical data in analytics tools such as Google Analytics. These cookies may be both persistent and session cookies. Persistent cookies may be stored on your computer or mobile device for up to 24 months.

^Links
Instrumentcenter.se may contain links to external websites that are outside our control. We cannot accept responsibility for the privacy protection or content of those websites. These links are provided solely to help visitors find additional information on specific topics.

^Questions?
If you have any questions about how we handle personal data or wish to exercise your rights, please contact us at info@instrumentcenter.se and we will get back to you as soon as possible.